Refund/Cancellation Policy

SamanSatta provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.

Please note: Once the order is packed, the merchant may levy a fee of Rs.25 if an order is cancelled by the customer.

If you’re dissatisfied with the products delivered, please register a complaint via the app within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and in possible cases, we will get the refund initiated for you.

Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience, provided the order is not already en route.
Please note: Once the order is packed, the merchant may levy a fee of Rs.20 if an order is rescheduled by the customer.

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.